UHURA TERMS OF USE

Renterprise, LLC d/b/a Uhura

Effective Date: October 1, 2026 | Last Updated: October 1, 2026 | Version 2.0

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS, INCLUDING: (A) A NO-REFUND POLICY (SECTION 7); (B) OUR RIGHT TO CHANGE THESE TERMS AT ANY TIME (SECTION 17); (C) DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITY (SECTIONS 18 AND 19); AND (D) FOR USERS IN THE UNITED STATES, A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SECTION 21). UHURA DOES NOT SUPPORT EMERGENCY CALLING (SECTION 5.4).

Summary of Key Terms

This summary is provided for convenience only. It is not a substitute for the full Terms below, which control in the event of any inconsistency.

• Who you are contracting with: Renterprise, LLC, a Delaware limited liability company doing business as "Uhura."
• What Uhura is: a messaging, voice, and video platform with built-in automated translation, available online through our website and web app and as downloadable apps.
• Free Registration Credits: new accounts receive complimentary credits so you can evaluate the Service before deciding whether to pay for anything.
• No refunds: because you can try before you buy, all purchases are final and non-refundable, except where a refund is required by applicable law or regulation, or by an order of a court or governmental authority.
• Changes: we may change these Terms at any time. We will give notice of material changes as described in Section 17, and your continued use means you accept them.
• Translation is automated: translations, captions, and transcripts may be inaccurate. Do not rely on them for critical, legal, medical, or safety-related matters.
• No emergency services: Uhura cannot be used to call 911, 112, 999, 000, or any other emergency number.
• Disputes: users in the United States agree to binding individual arbitration (with a right to opt out). Mandatory consumer protections are preserved for users elsewhere.
• Contact: support@uhura.ai.

Contents

1. 1. Introduction and Acceptance
2. 2. Eligibility
3. 3. Accounts and Registration
4. 4. Online Access and Downloadable Software
5. 5. The Service: Messaging, Calls, Video, and Translation
6. 6. Free Registration Credits, Credits, Wallet, and Paid Plans
7. 7. No-Refund Policy
8. 8. Your Content and Communications
9. 9. Acceptable Use
10. 10. Professional, Regulated, and High-Risk Uses
11. 11. Business and Organization Accounts
12. 12. Intellectual Property
13. 13. Third-Party Services and Links
14. 14. Privacy
15. 15. Security
16. 16. Suspension and Termination
17. 17. Changes to These Terms
18. 18. Disclaimers of Warranties
19. 19. Limitation of Liability
20. 20. Indemnification
21. 21. Dispute Resolution and Binding Arbitration (United States)
22. 22. Governing Law and Venue
23. 23. International Users and Country-Specific Terms
24. 24. Export Controls and Sanctions
25. 25. Electronic Communications and Notices
26. 26. General Provisions
27. 27. Contact Information

1. Introduction and Acceptance

1.1 Who We Are

These Terms of Use (these "Terms") are a legally binding agreement between you ("you" or "User") and Renterprise, LLC, a Delaware limited liability company doing business as Uhura ("Renterprise," "Uhura," "we," "us," or "our"). Our principal business address is 8 The Green #4000, Dover, DE 19901, United States. Our address for legal notices and service of process is 8 The Green STE A, Dover, DE 19901, United States. You can reach us at support@uhura.ai.

1.2 What These Terms Cover

These Terms govern your access to and use of: (a) the Uhura websites, including uhura.ai, uhura.chat, and any other domain or subdomain we operate (the "Website"); (b) the Uhura progressive web application and any browser-based version of Uhura (the "Web App"); (c) the Uhura downloadable software applications for mobile devices, tablets, desktop computers, or other devices, whether obtained from an app store or marketplace, from our Website, or otherwise (the "Apps"); (d) our messaging, voice, video, translation, transcription, captioning, and related communication features; (e) any application programming interfaces, software development kits, integrations, or business tools we make available; and (f) all related content, features, updates, and services (together, the "Service").

1.3 How You Accept These Terms

By clicking or tapping "I agree" (or a similar button or checkbox), creating an account, downloading, installing, accessing, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Service. If you are accepting on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity, and "you" includes that entity.

1.4 Additional Terms and Policies

The following are incorporated into and form part of these Terms: (a) our Privacy Policy; (b) any credit, pricing, subscription, or plan terms displayed in the Service at the time of registration or purchase; (c) the Acceptable Use requirements in Section 9; (d) any Business Terms, Data Processing Addendum, or order form you enter into with us; and (e) any supplemental terms, guidelines, or rules that we present for specific features, promotions, beta programs, or regions ("Supplemental Terms"). If Supplemental Terms conflict with these Terms, the Supplemental Terms control for the specific feature, program, or region to which they relate.

1.5 Language

These Terms are written in English. We may provide translations for convenience, including through Uhura's own translation technology. If there is any conflict between the English version and a translation, the English version controls, except where applicable law requires otherwise (for example, where local law mandates that a consumer contract be provided in a local language).

2. Eligibility

2.1 Minimum Age

You must be at least 13 years old to use the Service. If you live in the European Economic Area, the United Kingdom, or another jurisdiction that sets a higher minimum age for consenting to the processing of personal data or for entering into online services agreements, you must meet that higher age (for example, 16 in several EU Member States). If you are under 18 (or the age of majority where you live), you may use the Service only with the consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf and accepts responsibility for your use.

2.2 Legal Capacity and Lawful Use

You may use the Service only if you can form a binding contract with us and only in compliance with these Terms and all applicable local, state, national, and international laws, rules, and regulations. The Service is not available to any person who has previously been suspended or removed from the Service by us.

2.3 Sanctions and Restricted Parties

You may not use the Service if you are located in, organized under the laws of, or ordinarily resident in a country or territory that is subject to comprehensive United States sanctions or embargoes, or if you are a person or entity listed on any U.S. government restricted-party list (including the U.S. Department of the Treasury's Specially Designated Nationals List or the U.S. Department of Commerce's Denied Persons or Entity Lists), or are owned or controlled by such a person or entity. See Section 24 for additional export-control obligations.

2.4 Availability by Country

The Service is offered to users around the world, but we do not represent that the Service, or any particular feature, language, or payment method, is appropriate or available in every location. We may restrict access from certain countries or territories, including for legal, regulatory, security, or commercial reasons, without liability to you.

3. Accounts and Registration

3.1 Account Information

To use most features, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep it updated. We may require verification of your email address, telephone number, or identity, and we may refuse registration, or suspend or terminate an account, where information appears inaccurate, fraudulent, or incomplete, or where verification fails.

3.2 Credentials and Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not authorized by you. You must notify us immediately at support@uhura.ai if you become aware of any unauthorized access to or use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your credentials.

3.3 One Account per Person; No Transfer

Unless we expressly permit otherwise, each individual may register only one personal account. You may not sell, rent, lease, share, or transfer your account, create accounts for others without authorization, or use automated means to create accounts. Creating multiple accounts to obtain additional Free Registration Credits or promotional benefits is prohibited and may result in cancellation of all associated credits and termination of all associated accounts.

3.4 Guest Participation

Where a feature allows a person to participate in a session, conversation, or call without creating an account (a "Guest"), the Guest's use of the Service is subject to these Terms and to any notices presented before or during the session. By joining as a Guest, you agree to these Terms.

3.5 Hosts and Participants

Uhura uses a host-centered model for certain features. A user who creates or manages a session, group, or call (a "Host") may invite participants, configure language and feature settings, and apply Credits or subscription benefits to that session. Hosts are responsible for the invitations they send, the permissions they grant, the lawful use of communication features within their sessions, and any decision to record, save, or export content where such a feature is available.

3.6 Business and Organization Accounts

If you register a business or organization account, or use the Service through an account provisioned by a business or organization, the additional terms in Section 11 apply.

3.7 Inactive Accounts

We may deactivate or delete accounts that have been inactive for an extended period, after providing notice to the email address associated with the account where practicable. Unused Credits in a deactivated account may be forfeited in accordance with Section 6.

4. Online Access and Downloadable Software

4.1 Online Access

You may access the Service online through supported web browsers, including through the Web App. We do not guarantee that the Service will be compatible with every browser, operating system, or device, and we may change the platforms we support from time to time.

4.2 Software License

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the Apps in object-code form on devices that you own or control, and to access and use the Web App and Website, solely for your personal use or your internal business use in accordance with these Terms. The Apps are licensed, not sold, to you. We and our licensors retain all right, title, and interest in and to the Service, including all software, and reserve all rights not expressly granted in these Terms.

4.3 License Restrictions

Except as expressly permitted by these Terms or by applicable law that cannot be contractually excluded, you may not, and may not permit anyone else to: (a) copy, modify, adapt, translate, or create derivative works of the Service; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, models, algorithms, or underlying structure of the Service; (c) rent, lease, lend, sell, sublicense, distribute, host, or otherwise commercially exploit the Service; (d) remove, obscure, or alter any proprietary notices; (e) circumvent, disable, or interfere with any security, licensing, metering, access-control, or usage-limitation feature; (f) use the Service to build a competing product, or benchmark the Service for publication without our written consent; (g) access the Service through automated means (including bots, scrapers, and crawlers) except through interfaces we expressly provide for that purpose; (h) use the Service in violation of any app store or platform terms; or (i) install or use the Apps on any device you do not own or control.

4.4 Updates

We may develop and provide updates, upgrades, patches, bug fixes, and new versions of the Apps ("Updates"). Depending on your device settings, Updates may be installed automatically. You agree to receive Updates and acknowledge that the Service may not function properly if you do not install them. Updates are governed by these Terms unless accompanied by separate terms. We may discontinue support for older versions of the Apps, operating systems, or devices at any time.

4.5 Device Permissions

To provide its features, the Apps may request access to your device's microphone, camera, contacts, photos or media, notifications, network status, and similar functions. You control these permissions through your device settings, but some features will not work if permissions are declined. Our Privacy Policy describes how information obtained through device permissions is used.

4.6 Third-Party App Stores and Platforms

If you obtain the Apps through a third-party app store or marketplace (such as the Apple App Store, Google Play, the Microsoft Store, or similar) (each, an "App Provider"), you acknowledge and agree that: (a) these Terms are between you and Renterprise only, and not with the App Provider; (b) the App Provider is not responsible for the Apps or their content and has no obligation to furnish maintenance or support services for the Apps; (c) your use of the Apps must comply with the App Provider's terms of service and usage rules; (d) in the event of any failure of the Apps to conform to any applicable warranty, you may notify the App Provider, and the App Provider may refund any purchase price paid for the Apps (if any) to the extent provided under its policies, and, to the maximum extent permitted by law, the App Provider has no other warranty obligation whatsoever with respect to the Apps; (e) the App Provider is not responsible for addressing any claims by you or any third party relating to the Apps or your possession or use of the Apps, including product liability claims, claims that the Apps fail to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection or similar laws; (f) in the event of a third-party claim that the Apps or your possession and use of the Apps infringe that third party's intellectual property rights, Renterprise, and not the App Provider, is solely responsible for the investigation, defense, settlement, and discharge of such claim to the extent required by these Terms; and (g) the App Provider and its subsidiaries are third-party beneficiaries of these Terms with respect to the Apps and, upon your acceptance of these Terms, will have the right to enforce these Terms against you as a third-party beneficiary. Purchases made through an App Provider's in-app purchase or billing system are also subject to Section 7.4.

4.7 Open-Source Software

The Apps may contain open-source software components that are licensed under their own terms. To the extent required by those licenses, the applicable open-source license terms control for those components, and nothing in these Terms limits any rights you have under them. Applicable notices are available within the Apps or on request.

4.8 Network Access and Carrier Charges

You are responsible for obtaining the network, data, and internet access necessary to use the Service and for any fees charged by your mobile carrier or internet provider, including roaming and data charges for voice and video calls, which can be significant.

4.9 Beta and Preview Features

We may offer features labeled as alpha, beta, preview, early access, experimental, or similar ("Beta Features"). Beta Features are provided for evaluation purposes, may be modified or withdrawn at any time, may contain errors or inaccuracies, and are provided "AS IS" without any warranty, support commitment, or service level. Your use of Beta Features is at your own risk, and we may require your agreement to additional terms, including confidentiality and feedback obligations.

5. The Service: Messaging, Calls, Video, and Translation

5.1 Description

Uhura enables text messaging, voice calls, video calls, and related communications in which content is automatically translated between the languages selected by the participants. The Service may also offer features such as live captions, transcription, text-to-speech, saved conversation history, group sessions, business messaging channels, and file sharing. Available features vary by platform, plan, region, device, and language, and we may change them as described in Section 5.6.

5.2 Automated Translation; No Human Review

Translation, speech recognition, transcription, captioning, language identification, and text-to-speech outputs ("Language Outputs") are generated by automated systems, including machine-learning and artificial-intelligence technologies operated by us and by third-party technology providers. Language Outputs are not reviewed by human translators or interpreters; are not certified, sworn, notarized, or official translations; and may be incomplete, delayed, inaccurate, mistranslated, culturally or contextually inappropriate, offensive, or missing nuance, tone, idiom, humor, or intent. Quality varies by language pair, dialect, accent, audio quality, background noise, connection quality, and subject matter. You are solely responsible for verifying any Language Output before relying on it.

5.3 AI Transparency

Where the Service presents a translation, caption, transcript, or synthesized voice, you acknowledge that you are receiving automated output rather than the original words of the other participant. You agree to inform the people you communicate with, where the Service's own labeling does not already make it clear, that the conversation is being automatically translated. We do not use the Service to make decisions about you that produce legal or similarly significant effects.

5.4 No Emergency Services

UHURA IS NOT A REPLACEMENT FOR A TRADITIONAL TELEPHONE SERVICE AND DOES NOT SUPPORT CALLS TO EMERGENCY SERVICES NUMBERS SUCH AS 911 (UNITED STATES AND CANADA), 112 (EUROPEAN UNION), 999 (UNITED KINGDOM), 000 (AUSTRALIA), OR ANY OTHER EMERGENCY, PUBLIC-SAFETY, OR CRISIS NUMBER ANYWHERE IN THE WORLD. YOU MUST ENSURE THAT YOU HAVE ANOTHER MEANS OF CONTACTING EMERGENCY SERVICES. YOU ACKNOWLEDGE AND AGREE THAT NEITHER RENTERPRISE NOR ITS PROVIDERS ARE LIABLE FOR ANY CLAIM, DAMAGE, OR LOSS ARISING FROM THE INABILITY TO USE THE SERVICE TO CONTACT EMERGENCY SERVICES.

5.5 Availability and Third-Party Infrastructure

The Service relies on real-time communication technologies (such as WebRTC), cloud hosting, telecommunications networks, speech and translation engines, authentication, payment, notification, and other third-party infrastructure. Availability, latency, and quality can be affected by factors outside our control, including your device, browser, operating system, network bandwidth, firewalls, third-party outages, local conditions, and governmental restrictions. We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free, and we may perform maintenance, impose usage limits, throttle activity, or suspend features as reasonably necessary.

5.6 Changes to the Service

We may add, modify, suspend, or discontinue any feature, language, platform, or part of the Service at any time, with or without notice, to the extent permitted by applicable law. Where a change materially reduces the core functionality of a paid subscription during its current paid term, we will provide any notice, remedy, or termination right required by applicable law.

5.7 Communications Between Users

The Service transmits communications between users. We are not a party to those communications, do not control their content, and do not endorse any user. You interact with other users at your own risk. Communications you send to a business account are received by that business and are subject to the business's own policies.

6. Free Registration Credits, Credits, Wallet, and Paid Plans

6.1 Free Registration Credits

When you register a new account, we may provide complimentary credits ("Free Registration Credits") that allow you to evaluate the Service before deciding whether to purchase anything. Free Registration Credits: (a) are promotional and provided at our sole discretion; (b) have no monetary or cash value and cannot be redeemed, exchanged, transferred, or refunded; (c) are limited to one allocation per individual, regardless of the number of accounts, devices, email addresses, or phone numbers used; (d) expire on the date or after the period displayed in the Service or, if none is displayed, 90 days after they are issued; (e) may be subject to feature, duration, participant, or language limitations; and (f) may be modified, reduced, or discontinued for new registrations at any time. We may cancel Free Registration Credits and terminate accounts obtained through duplicate registrations, automated sign-ups, or other circumvention.

6.2 Nature of Credits

"Credits" are a limited, contractual measure of your eligibility to consume specified features of the Service. Credits are not money, currency, stored value, electronic money, a deposit, a security, a property interest, a gift card, or a financial account. A "Wallet" balance displayed in the Service is an accounting record of eligible usage, not a financial account. To the maximum extent permitted by law, Credits are licensed to you for use solely within the Service, and no Credit confers any ownership interest in Renterprise, any right to interest or earnings, or any right to withdraw, redeem, exchange, or convert Credits into cash or any other value.

6.3 Credit Categories

Credits may include Free Registration Credits, subscription Credits, rollover Credits, top-up (purchased) Credits, promotional Credits, courtesy Credits, business Credits, or other categories we identify. Different categories may have different expiration rules, usage priority, and restrictions, as disclosed in the Service. Unless otherwise stated, Credits are consumed in the order we specify (for example, expiring and promotional Credits before purchased Credits).

6.4 Consumption and Metering

Credit consumption may depend on session duration, communication mode (text, voice, or video), translation volume, languages, features used, number of participants, third-party processing costs, and other factors disclosed in the Service. Our metering records are the authoritative record of Credit consumption absent demonstrable error. We may round usage to the nearest billing increment disclosed in the Service.

6.5 Purchased Credits and Top-Ups

Where available, you may purchase additional Credits ("Purchased Credits"). The quantity, price, usage rules, expiration, and other material restrictions will be disclosed at or before purchase. Purchased Credits are non-transferable, may not be resold, have no cash redemption value, and are non-refundable as described in Section 7.

6.6 Subscriptions and Automatic Renewal

We may offer subscription plans on a monthly, annual, or other recurring basis that include Credits, features, or usage allowances. UNLESS WE STATE OTHERWISE AT CHECKOUT, SUBSCRIPTIONS AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD FOR SUCCESSIVE PERIODS OF THE SAME LENGTH, AND YOUR PAYMENT METHOD WILL BE CHARGED THE THEN-CURRENT PRICE, UNTIL YOU CANCEL. The price, billing frequency, included Credits, renewal terms, and cancellation method will be disclosed before you subscribe, and we will obtain your affirmative consent to recurring charges where required by law. Where required by applicable law, we will send a reminder before an automatic renewal and will provide a cancellation method that is at least as easy to use as the method by which you subscribed.

6.7 Rollover

If a plan provides for rollover of unused subscription Credits, eligible unused Credits may carry into one or more later billing periods subject to the caps, time limits, and conditions displayed for that plan. Rollover does not make Credits perpetual, and rollover Credits expire upon cancellation or termination of the subscription unless the plan expressly states otherwise.

6.8 Pricing, Currency, and Taxes

Prices are stated in U.S. dollars unless another currency is displayed. Prices may change at any time; changes apply to future purchases and renewals, and we will give any advance notice required by law before a price change takes effect for an existing subscription. You are responsible for all applicable taxes, duties, levies, and governmental charges (including value-added tax, goods and services tax, sales tax, and digital services taxes), which may be added at checkout where we are required to collect them. If you are required by law to withhold any tax from a payment to us, you must increase the payment so that we receive the full amount invoiced. Your bank or card issuer may charge foreign transaction or currency conversion fees, which are your responsibility.

6.9 Payment Authorization and Processors

By providing a payment method, you authorize us and our third-party payment processors or App Providers to charge that payment method for all amounts due, including recurring charges, applicable taxes, and any additional purchases you make. We use third-party payment processors and App Providers to process payments and do not store full payment card numbers. If a payment fails or is reversed, we may suspend paid features, retry the charge, and restrict Credit usage until the balance is paid. You must keep your payment information current.

6.10 Cancellation

You may cancel a subscription at any time through your account settings, through the App Provider through which you subscribed, or by another method we make available. Cancellation takes effect at the end of the current billing period; you will retain access to paid features until then. Cancellation does not entitle you to a refund of any fees already paid, and unused Credits do not create any right to cash or credit redemption, except as required by applicable law.

6.11 Changes to Credits and Plans

We may create, modify, replace, discontinue, revalue for consumption purposes, or otherwise change the Credit system, Wallet rules, consumption rates, expiration rules, plan features, included allocations, and pricing on a prospective basis at any time. We will provide any notice, consent opportunity, cancellation right, or other remedy required by applicable law before a change materially affects Purchased Credits or an existing paid subscription term. We may immediately modify consumption rates or suspend features where reasonably necessary to address fraud, abuse, security, technical failures, legal requirements, or material changes in the cost or availability of underlying third-party services.

6.12 Expiration and Forfeiture

Credits expire according to the rules disclosed for their category. Upon closure or termination of your account for any reason, all Credits (including Purchased Credits) are forfeited without compensation, except where applicable law requires otherwise.

6.13 Promotions and Referral Programs

We may offer promotional codes, discounts, referral rewards, contests, or other promotions, each of which is subject to the Supplemental Terms presented with it. Promotions have no cash value, may be limited in quantity or duration, may not be combined unless we say otherwise, and may be modified or withdrawn at any time. We may void promotional benefits obtained through fraud, abuse, or breach of these Terms.

7. No-Refund Policy

7.1 All Purchases Are Final

Because we provide Free Registration Credits that allow you to evaluate the Service before paying, and because Credits and subscriptions provide immediate access to digital services, ALL PURCHASES OF CREDITS, SUBSCRIPTIONS, AND OTHER PAID FEATURES ARE FINAL AND NON-REFUNDABLE, AND NO REFUNDS, CREDITS, OR EXCHANGES WILL BE PROVIDED FOR ANY REASON, INCLUDING UNUSED CREDITS, PARTIALLY USED BILLING PERIODS, DISSATISFACTION WITH TRANSLATION QUALITY OR FEATURES, CHANGES TO THE SERVICE, PLAN DOWNGRADES, ACCOUNT TERMINATION, OR YOUR FAILURE TO USE THE SERVICE.

7.2 Exceptions Required by Law

Section 7.1 does not apply to the extent that a refund is required by (a) applicable law or regulation in the jurisdiction in which you reside, (b) an order of a court or arbitral tribunal of competent jurisdiction, or (c) a binding determination of a governmental or regulatory authority. In those cases we will provide the refund or other remedy to the extent, and only to the extent, required, and nothing in these Terms limits any statutory right that cannot be waived by contract. Country-specific rights are described in Section 23.

7.3 Right of Withdrawal (EEA, United Kingdom, and Similar Jurisdictions)

If you are a consumer in the European Economic Area, the United Kingdom, or another jurisdiction that provides a statutory cooling-off or withdrawal right for distance contracts, you may have the right to withdraw from a purchase within 14 days without giving a reason. However, because Credits and subscriptions are digital content or digital services that are supplied immediately upon purchase, BY COMPLETING A PURCHASE YOU EXPRESSLY REQUEST AND CONSENT THAT WE BEGIN SUPPLYING THE DIGITAL CONTENT OR DIGITAL SERVICE IMMEDIATELY, AND YOU ACKNOWLEDGE THAT (A) FOR DIGITAL CONTENT, YOU THEREBY LOSE YOUR RIGHT OF WITHDRAWAL ONCE SUPPLY HAS BEGUN, AND (B) FOR DIGITAL SERVICES, IF YOU WITHDRAW, YOU WILL BE CHARGED AN AMOUNT PROPORTIONATE TO THE SERVICE PROVIDED UP TO THE TIME OF WITHDRAWAL. We will record your consent and acknowledgment at the time of purchase, and we will provide a confirmation of the contract on a durable medium where required by law.

7.4 Purchases Through App Providers

If you purchased through an App Provider's in-app purchase or billing system, the App Provider's refund policies apply, and refund requests must be directed to the App Provider. We do not control App Provider refund decisions and are not responsible for them.

7.5 Chargebacks

If you initiate a chargeback or payment dispute that we determine in good faith to be unjustified, we may suspend or terminate your account, cancel associated Credits, and recover the disputed amount together with any fees we incur. Please contact support@uhura.ai before initiating a chargeback so that we can address your concern.

7.6 Service Interruptions

Temporary unavailability, outages, degraded performance, or Credit consumption during sessions affected by connectivity or quality problems do not entitle you to a refund, except where required by law. Where we determine that Credits were consumed as a result of a verified error on our part, we may, in our discretion, restore the affected Credits.

8. Your Content and Communications

8.1 Your Content

"User Content" means any text, messages, audio, voice, video, images, files, contact information, profile information, and other content or data that you or other users submit, transmit, upload, or make available through the Service. You retain all ownership rights that you have in your User Content. We do not claim ownership of it.

8.2 License to Us

To operate the Service, you grant Renterprise and its service providers a worldwide, non-exclusive, royalty-free license, sublicensable to our service providers only and transferable only as described in Section 26.3, to host, store, cache, transmit, reproduce, process, translate, transcribe, caption, convert to speech or text, display, back up, and otherwise use your User Content solely for the purposes of: (a) providing, maintaining, securing, and improving the Service; (b) delivering your communications and their translations to the intended recipients; (c) complying with legal obligations; and (d) enforcing these Terms. This license ends when your User Content is deleted from the Service, except to the extent that the content has been shared with other users who have not deleted it, is retained in backups for a limited period, or must be retained for legal, security, or compliance purposes. We do not use the content of your private communications to train general-purpose artificial-intelligence models, as further described in our Privacy Policy.

8.3 Language Outputs

As between you and Renterprise, you may use Language Outputs generated from your own User Content for any lawful purpose. Language Outputs generated from another user's content remain subject to that user's rights to the extent they are derived from that content. We make no representation that Language Outputs are free of third-party rights, and you are responsible for your use of them.

8.4 Your Responsibilities

You are solely responsible for your User Content and for the consequences of transmitting it. You represent and warrant that: (a) you own or have all rights, licenses, consents, and permissions necessary to submit your User Content and to grant the license in Section 8.2; (b) your User Content and its use through the Service do not and will not infringe or violate any intellectual property, privacy, publicity, or other right of any person, or any law; and (c) your User Content does not violate Section 9.

8.5 Recording, Transcripts, and Consent

Where the Service offers features to record, save, transcribe, or export communications, you are solely responsible for complying with all laws governing recording, interception, wiretapping, and data protection, including obtaining any notice to and consent from all participants that is required where you and they are located. Many jurisdictions require the consent of all parties to a communication before it may be recorded. Do not record, save, or export a communication unless you are legally permitted to do so. We may display an indicator or notice when recording or transcript features are active, but doing so does not satisfy your legal obligations.

8.6 Content of Others; No Endorsement

We do not control, verify, or endorse User Content, and we are not responsible for the accuracy, legality, or appropriateness of content transmitted by other users or businesses. We are not a party to, and have no responsibility for, any agreement, transaction, relationship, or dispute between users, including between an individual and a business that uses the Service. Any reliance you place on content from other users is at your own risk.

8.7 Moderation, Blocking, and Reporting

Although we do not routinely monitor private communications, we may use automated tools and limited human review to detect and respond to spam, abuse, fraud, security threats, child-safety violations, and other violations of these Terms, as described in our Privacy Policy. We may, but are not obligated to, remove, restrict, or refuse to transmit any User Content that we reasonably believe violates these Terms or applicable law. You can block other users and report abuse through the Service or by contacting support@uhura.ai. Reports of illegal content may be sent to support@uhura.ai with a description of the content, where it is located, and why you believe it is illegal.

8.8 Feedback

If you provide suggestions, ideas, feature requests, or other feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, disclose, and exploit the Feedback for any purpose without obligation or compensation to you. Feedback does not include your User Content.

9. Acceptable Use

9.1 Prohibited Conduct

You agree not to use the Service, or permit anyone to use the Service through your account, to:

• violate any applicable law, regulation, court order, or the rights of others;
• harass, threaten, intimidate, stalk, bully, defame, or abuse any person, or promote violence, self-harm, or hatred against any individual or group;
• create, transmit, solicit, or facilitate access to child sexual abuse material or any content that sexualizes, exploits, grooms, or endangers minors;
• transmit non-consensual intimate imagery, or content that violates another person's privacy or publicity rights;
• send spam, unsolicited bulk or commercial messages, chain letters, pyramid schemes, or phishing or fraudulent communications;
• impersonate any person or entity, misrepresent your affiliation with any person or entity, or use another user's account;
• transmit malware, viruses, or other harmful code, or interfere with the integrity, performance, or security of the Service or any network or system;
• attempt to gain unauthorized access to the Service, other users' accounts, or any systems or networks connected to the Service;
• probe, scan, or test the vulnerability of the Service without our prior written authorization;
• circumvent, manipulate, or abuse Credits, Wallets, metering, billing, Free Registration Credits, promotional programs, or usage limits, including through multiple accounts or automated means;
• infringe or misappropriate any patent, trademark, copyright, trade secret, or other intellectual property right;
• facilitate human trafficking, terrorism, violent extremism, the illegal sale of weapons or drugs, money laundering, or any other serious crime;
• use the Service for telemarketing, robocalling, auto-dialing, or any communication that violates telemarketing, anti-spam, or electronic communications laws (including the U.S. Telephone Consumer Protection Act and CAN-SPAM Act, Canada's Anti-Spam Legislation, and the EU ePrivacy rules);
• collect, harvest, or scrape information about other users without their consent;
• use the Service to develop, train, or improve a competing translation, speech, or communication product, or to extract Language Outputs at scale for any such purpose;
• resell, white-label, or provide the Service to third parties as a service bureau without our written agreement;
• use the Service in any manner that would cause Renterprise to violate the terms of its third-party providers; or
• encourage or assist any third party to do any of the foregoing.

9.2 Consequences

We may investigate suspected violations and take any action we consider appropriate, including issuing warnings, removing content, limiting features, suspending or terminating accounts, cancelling Credits, reporting to law enforcement or other authorities, and pursuing legal remedies. We may preserve and disclose information as described in our Privacy Policy.

10. Professional, Regulated, and High-Risk Uses

10.1 Not Professional Advice or Certified Translation

The Service facilitates communication. It does not provide legal, medical, financial, immigration, tax, or other professional advice, and Language Outputs are not certified, sworn, notarized, or official translations. Do not rely on Language Outputs for legal proceedings, immigration or government filings, contracts, financial instructions, prescriptions, diagnoses, or similar matters without independent verification by a qualified human professional.

10.2 High-Risk Activities

The Service is not designed or intended for use in circumstances where a translation error, delay, or outage could lead to death, personal injury, or severe physical, property, or environmental damage, including emergency response, medical treatment or triage, law-enforcement or custodial interactions, aviation, navigation, or safety-critical industrial operations. You agree not to use the Service for such purposes, and we disclaim all liability for any such use.

10.3 Healthcare and Protected Health Information

Unless we have signed a written business associate agreement or equivalent with you, the Service is not intended to be used to create, receive, maintain, or transmit protected health information regulated under the U.S. Health Insurance Portability and Accountability Act (HIPAA) or equivalent laws elsewhere, and you must not use it for that purpose. Healthcare organizations are responsible for determining whether the Service is appropriate for their regulatory obligations.

10.4 Compliance Obligations of Business Users

If you use the Service to communicate with customers, patients, clients, employees, tenants, students, or other third parties, you are solely responsible for complying with all laws that apply to those communications, including consumer protection, privacy and data protection, recording-consent, accessibility, language-access, professional-conduct, and sector-specific rules.

11. Business and Organization Accounts

11.1 Authority and Administrators

A business, nonprofit, governmental, educational, or other organizational customer ("Business Customer") may register an account, designate administrators, and provision access for its employees, contractors, agents, or end users ("Authorized Users"). The Business Customer represents that each person who accepts these Terms or administers the account on its behalf has authority to do so. The Business Customer is responsible for all acts and omissions of its Authorized Users and for ensuring their compliance with these Terms.

11.2 Administrative Controls

Administrators may be able to manage Authorized Users, configure settings, access usage information, and, where features allow, access or export communications associated with the Business Customer's account. Authorized Users acknowledge that their use of a Business Customer account may be visible to and controlled by that Business Customer.

11.3 Data Processing

Where we process personal data on behalf of a Business Customer, the parties will enter into our Data Processing Addendum, which is available on request at support@uhura.ai and is incorporated by reference where executed. The Business Customer is responsible for providing all notices to, and obtaining all consents from, its end users that are required for its use of the Service.

11.4 Business Terms

If a Business Customer has signed a separate order form, master services agreement, or Business Terms with us, those documents control over these Terms to the extent of any conflict for that Business Customer's account. Authorized Users remain bound by Sections 8, 9, and 10 of these Terms.

12. Intellectual Property

12.1 Our Intellectual Property

The Service, including all software, code, models, algorithms, user interfaces, designs, text, graphics, logos, audio, video, documentation, and the selection and arrangement of the foregoing, and all intellectual property rights therein, are owned by Renterprise or its licensors and are protected by copyright, trademark, patent, trade secret, and other laws of the United States and other countries. Except for the limited license granted in Section 4.2, nothing in these Terms grants you any right, title, or interest in or to the Service.

12.2 Trademarks

"Uhura," the Uhura logo, and other Renterprise names, logos, product and service names, designs, and slogans are trademarks of Renterprise. You may not use them without our prior written permission. Third-party names and marks referenced in the Service are the property of their respective owners, and their use does not imply any affiliation with or endorsement by them.

12.3 Copyright Complaints

We respect intellectual property rights and respond to notices of alleged copyright infringement that comply with the U.S. Digital Millennium Copyright Act and similar laws. If you believe that content on the Service infringes your copyright, send a written notice to our designated agent containing: (a) a physical or electronic signature of the copyright owner or a person authorized to act on the owner's behalf; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate it; (d) your contact information; (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the owner. Our designated agent, registered in the U.S. Copyright Office DMCA Designated Agent Directory (Designation No. DMCA-1082382), may be reached at: Renterprise, LLC, Attn: Copyright Agent, 8 The Green #4000, Dover, DE 19901, United States; email: support@uhura.ai. Users whose content is removed may submit a counter-notice meeting the statutory requirements. We may terminate the accounts of repeat infringers.

13. Third-Party Services and Links

The Service may contain links to, or integrate with, third-party websites, applications, services, or content ("Third-Party Services"), including sign-in providers, payment processors, App Providers, and services that Business Customers connect to the Service. We do not control and are not responsible for Third-Party Services, their content, their privacy practices, or their terms. Your use of Third-Party Services is governed by their terms, and you access them at your own risk.

14. Privacy

Our Privacy Policy, available at https://uhura.ai/privacy, explains how we collect, use, disclose, transfer, and protect personal information, including the content of communications, and the rights and choices available to you. By using the Service, you acknowledge that real-time communications, including voice, video, and text, must be transmitted to and processed by our systems and those of our service providers in order to provide speech recognition, translation, captioning, routing, security, and related functionality, and that such processing may occur in the United States and other countries.

15. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the Service and your information. However, no system is completely secure, and we cannot guarantee that unauthorized third parties will never defeat our security measures. You are responsible for securing your devices, networks, and credentials. If you discover a security vulnerability in the Service, please report it to support@uhura.ai and refrain from exploiting it, accessing data that is not yours, or disclosing it publicly before we have had a reasonable opportunity to address it.

16. Suspension and Termination

16.1 By You

You may stop using the Service and close your account at any time through your account settings or by contacting support@uhura.ai. Closing your account does not entitle you to any refund.

16.2 By Us

We may suspend, restrict, or terminate your access to all or part of the Service, with or without notice, if we reasonably believe that: (a) you have breached these Terms or any Supplemental Terms; (b) your conduct creates risk, legal exposure, or harm to us, other users, our providers, or the public; (c) your account has been inactive for an extended period; (d) we are required to do so by law or by an App Provider or other third-party provider; (e) a payment is overdue or has been reversed; or (f) we discontinue the Service or the relevant feature in your region. For serious violations, including illegal activity, child-safety violations, fraud, or security threats, termination may be immediate and without prior notice. Where required by applicable law, we will provide a statement of reasons and an opportunity to respond.

16.3 Effect of Termination

Upon termination: (a) your license to use the Service ends immediately; (b) all Credits are forfeited as described in Section 6.12; (c) we may delete your account and User Content in accordance with our Privacy Policy and retention practices, and you are responsible for exporting any content you wish to keep before termination where export features are available; and (d) any amounts you owe become immediately due.

16.4 Survival

Sections 6.2, 6.12, 7, 8.2 (to the extent stated there), 8.3, 8.4, 8.8, 9.2, 12, 16.3, 16.4, and 17 through 27, and any other provisions that by their nature should survive, survive termination or expiration of these Terms.

17. Changes to These Terms

17.1 Our Right to Modify

RENTERPRISE RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO CHANGE, MODIFY, ADD TO, OR REMOVE ANY PORTION OF THESE TERMS AT ANY TIME. Reasons for changes may include, without limitation, changes in law or regulation, changes to the Service or its features, security or fraud concerns, changes in our business or in our third-party providers, or clarification of existing terms.

17.2 Notice of Changes

When we make changes, we will update the "Last Updated" date at the top of these Terms. For changes that we consider material, we will provide reasonable advance notice, such as by email to the address associated with your account, by an in-Service notification, or by posting a prominent notice on the Website, at least 15 days before the changes take effect, except that changes required to comply with law, to address security, fraud, or abuse, or to add new features or Supplemental Terms may take effect immediately. The current version of these Terms is always available at https://uhura.ai/terms. It is your responsibility to review these Terms periodically.

17.3 Acceptance of Changes

Your continued access to or use of the Service after the effective date of revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may close your account before the changes take effect. Where applicable law requires your affirmative consent to a particular change (for example, a change to the arbitration agreement, to recurring-billing terms, or a material reduction in the rights attached to a paid subscription during its current term), we will obtain that consent, and continued use alone will not substitute for it.

17.4 Consumers in the EEA and United Kingdom

If you are a consumer in the European Economic Area or the United Kingdom, we will give you at least 30 days' notice of changes that materially and adversely affect your rights or obligations, unless a shorter period is required by law or to address security, fraud, or legal compliance. You may terminate these Terms free of charge before the change takes effect by closing your account. Changes that are purely beneficial to you, or that are required to comply with law, may take effect immediately.

18. Disclaimers of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, INCLUDING ALL SOFTWARE, CONTENT, LANGUAGE OUTPUTS, CREDITS, AND RELATED SERVICES, IS PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS," WITHOUT WARRANTY OF ANY KIND. RENTERPRISE AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE, OR TRADE. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (B) ANY TRANSLATION, TRANSCRIPTION, CAPTION, OR OTHER LANGUAGE OUTPUT WILL BE ACCURATE, COMPLETE, OR RELIABLE; (C) ANY DEFECTS WILL BE CORRECTED; OR (D) THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU; SEE SECTION 23.

19. Limitation of Liability

19.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL RENTERPRISE OR ITS AFFILIATES, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS (TOGETHER, THE "RENTERPRISE PARTIES") BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, OR FOR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF A RENTERPRISE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

19.2 Specific Exclusions

WITHOUT LIMITING SECTION 19.1, THE RENTERPRISE PARTIES WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM: (A) ANY INACCURACY, ERROR, OMISSION, DELAY, OR FAILURE IN ANY LANGUAGE OUTPUT, OR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE ON A LANGUAGE OUTPUT; (B) THE CONDUCT OR CONTENT OF ANY USER, BUSINESS CUSTOMER, OR THIRD PARTY; (C) THE INABILITY TO CONTACT EMERGENCY SERVICES; (D) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (E) SERVICE INTERRUPTIONS, OUTAGES, OR THIRD-PARTY INFRASTRUCTURE FAILURES; (F) EXPIRATION, FORFEITURE, OR REVALUATION OF CREDITS; OR (G) YOUR RECORDING, SAVING, OR EXPORT OF COMMUNICATIONS.

19.3 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE RENTERPRISE PARTIES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO RENTERPRISE FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

19.4 Basis of the Bargain; Exceptions

THE LIMITATIONS IN THIS SECTION 19 ARE A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND RENTERPRISE, AND THE SERVICE WOULD NOT BE PROVIDED WITHOUT THEM. THEY APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; (C) GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, WHERE SUCH LIABILITY CANNOT LAWFULLY BE LIMITED; OR (D) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU; SEE SECTION 23.

20. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Renterprise Parties from and against any and all claims, demands, actions, losses, liabilities, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your User Content; (b) your use or misuse of the Service; (c) your violation of these Terms or any applicable law; (d) your violation of any right of another person or entity, including intellectual property, privacy, and recording-consent rights; (e) any dispute between you and another user or third party; or (f) if you are a Business Customer, the acts and omissions of your Authorized Users and your communications with your own customers or end users. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense. You may not settle any claim that imposes obligations on us without our prior written consent. This Section does not apply to consumers in jurisdictions where such indemnities are unenforceable against consumers.

21. Dispute Resolution and Binding Arbitration (United States)

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND RENTERPRISE TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT WAIVES THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN CLASS OR REPRESENTATIVE ACTIONS. YOU MAY OPT OUT AS DESCRIBED IN SECTION 21.9.

21.1 Application

This Section 21 applies to you if you reside in, or access the Service from, the United States. If you reside outside the United States, this Section applies to the maximum extent permitted by the laws of your country of residence; if the laws of your country do not permit mandatory pre-dispute arbitration of consumer disputes, Section 22 governs instead, subject to Section 23.

21.2 Informal Resolution First

Before initiating arbitration or any other proceeding, you and Renterprise agree to attempt in good faith to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") informally. You must send a written notice of dispute to Renterprise, LLC, Attn: Legal, 8 The Green STE A, Dover, DE 19901, United States, with a copy to support@uhura.ai, that includes your name, the email address associated with your account, a description of the Dispute, and the specific relief you seek. We will send any notice of dispute to the email address associated with your account. The parties will meet and confer in good faith (by telephone or videoconference if either party requests) within 60 days after the notice is received. If the Dispute is not resolved within 60 days after receipt of a complete notice, either party may commence arbitration. Any applicable statute of limitations is tolled during this informal resolution period. Compliance with this Section is a condition precedent to commencing arbitration or litigation.

21.3 Agreement to Arbitrate

Except as provided in Section 21.4, you and Renterprise agree that any Dispute, including Disputes about the formation, existence, scope, validity, interpretation, enforceability, or breach of these Terms, and Disputes involving the Renterprise Parties, will be resolved exclusively by final and binding arbitration before a single neutral arbitrator, rather than in court. This agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq., and evidences a transaction involving interstate commerce. The arbitrator, and not any court, has exclusive authority to resolve all threshold questions of arbitrability, except that a court shall decide any dispute regarding the enforceability or interpretation of Sections 21.7 (Class Action Waiver) and 21.8 (Mass Arbitration).

21.4 Exceptions

Either party may: (a) bring an individual claim in a small-claims court in the United States if the claim qualifies and remains in that court on an individual basis; (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or to prevent unauthorized access to or abuse of the Service; and (c) report concerns to, or seek relief from, federal, state, or local government agencies, which may seek relief against us on your behalf.

21.5 Arbitration Procedure

The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or, for Business Customers, its Commercial Arbitration Rules) in effect at the time of filing, as modified by this Section 21 (the "AAA Rules"), available at www.adr.org. If the AAA is unavailable or unwilling to administer the arbitration, the parties will select an alternative administrator, or a court will appoint one. The arbitrator will be a retired judge or an attorney with at least ten years of experience. Payment of filing, administration, and arbitrator fees will be governed by the AAA Rules; if your claim is for US$10,000 or less and you are a consumer, we will pay all such fees except your initial filing fee, unless the arbitrator finds that your claim was frivolous or brought for an improper purpose. The arbitration will be conducted in the English language. Any hearing may be conducted by videoconference or telephone or, if an in-person hearing is required, in Kent County, Delaware, or in the county of your residence within the United States, at your election. The arbitrator may award any relief that a court of competent jurisdiction could award on an individual basis, must follow applicable law, and will issue a reasoned written decision. Judgment on the award may be entered in any court of competent jurisdiction.

21.6 Jury Trial Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AND RENTERPRISE EACH WAIVE ANY RIGHT TO A JURY TRIAL for any Dispute that proceeds in court rather than in arbitration.

21.7 Class Action and Representative Action Waiver

YOU AND RENTERPRISE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims (except as provided in Section 21.8) and may not preside over any form of class or representative proceeding. If this waiver is found unenforceable as to a particular claim or request for relief, that claim or request (and only that claim or request) will be severed and litigated in court under Section 22, with the remainder resolved in arbitration, and the parties agree that any such litigation will be stayed pending the outcome of the arbitration of the individual claims.

21.8 Mass Arbitration

If 25 or more similar demands for arbitration are filed against Renterprise by the same or coordinated counsel or are otherwise coordinated (a "Mass Arbitration"), the following applies: (a) the parties will cooperate to select 25 demands (or fewer, if fewer remain) to proceed as test cases, with the remaining demands held in abeyance and no filing fees due for them until they proceed; (b) after the test cases are resolved, the parties will engage in a global mediation; (c) if the parties cannot resolve the remaining demands within 90 days after the mediation, each party may elect to have the remaining demands proceed in batches of no more than 25, or the AAA's then-current mass-arbitration procedures, if any, will apply; and (d) a court shall have authority to enforce this Section and, if necessary, to enjoin the filing or prosecution of arbitrations in violation of it. Statutes of limitations are tolled for demands held in abeyance.

21.9 Opt-Out Right

You may opt out of this arbitration agreement by sending a written notice to Renterprise, LLC, Attn: Arbitration Opt-Out, 8 The Green STE A, Dover, DE 19901, United States, or by email to support@uhura.ai with the subject line "Arbitration Opt-Out," within 30 days after you first accept these Terms (or, if a later version of these Terms materially changes this Section, within 30 days after that version takes effect). Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms, and if you opt out, Section 22 will govern Disputes.

21.10 Changes to This Section

If we change this Section 21 after the date you first accepted these Terms, you may reject the change by sending us written notice within 30 days after the change takes effect, in which case the version of this Section that you most recently accepted will continue to govern. Changes to this Section do not apply to Disputes for which a notice of dispute was received before the change took effect.

21.11 Severability of Arbitration Provisions

If any portion of this Section 21 (other than Section 21.7) is found unenforceable, that portion will be severed and the remainder will be enforced. If Section 21.7 is found wholly unenforceable, this entire Section 21 will be void and Section 22 will govern.

22. Governing Law and Venue

22.1 Governing Law

Except where prohibited by applicable mandatory law, these Terms and any Dispute are governed by the laws of the State of Delaware, United States, and the federal laws of the United States, without regard to conflict-of-laws principles that would require the application of another jurisdiction's laws. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply.

22.2 Venue

Subject to Section 21 and Section 23, any Dispute that is not subject to arbitration must be brought exclusively in the state courts located in Kent County, Delaware, or the United States District Court for the District of Delaware, and you and Renterprise consent to the personal jurisdiction of and venue in those courts and waive any objection based on inconvenient forum.

22.3 Time Limit for Claims

To the extent permitted by applicable law, any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after the claim accrues, or it is permanently barred.

23. International Users and Country-Specific Terms

23.1 General

We control and operate the Service from the United States. If you access the Service from outside the United States, you do so on your own initiative and are responsible for compliance with local laws. Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy that you have under mandatory consumer-protection or other laws of your country of residence that cannot be excluded by contract. Where these Terms conflict with such mandatory laws, those laws prevail to the extent of the conflict, and the country-specific provisions below apply to you.

23.2 European Economic Area, United Kingdom, and Switzerland

If you are a consumer habitually resident in the European Economic Area, the United Kingdom, or Switzerland: (a) you benefit from the mandatory provisions of the consumer-protection laws of your country of residence, and nothing in Section 22.1 deprives you of that protection; (b) you may bring proceedings in the courts of your country of residence, and we may bring proceedings against you only in those courts, except for interim injunctive relief; (c) Section 21 (Arbitration) does not apply to you unless you expressly agree to arbitrate a specific Dispute after it arises; (d) you may be able to refer a dispute to an approved alternative dispute resolution body in your country, although we are not obliged to participate in such proceedings; (e) the limitations in Section 19 apply only to the extent permitted by law and do not limit our liability for death or personal injury caused by our negligence, for fraud, for intentional misconduct, or for breach of obligations that are essential to the contract where such limitation is not permitted; (f) Section 7.3 describes your withdrawal rights; (g) where we supply digital content or digital services, we are responsible under applicable law for ensuring that they conform to the contract, and the remedies provided by law for lack of conformity remain available to you; and (h) Section 17.4 describes your rights regarding changes to these Terms. Our contact details for consumer inquiries are set out in Section 27.

23.3 Germany

If you are a consumer in Germany, then notwithstanding Section 19, we are liable without limitation for damages caused intentionally or by gross negligence, for damages arising from injury to life, body, or health, under the German Product Liability Act (Produkthaftungsgesetz), and for breach of a guarantee that we have expressly given. For slightly negligent breaches of obligations whose fulfillment is essential to the proper performance of the contract and on whose fulfillment you may regularly rely (Kardinalpflichten), our liability is limited to the foreseeable damage typical for this type of contract. All other liability for slight negligence is excluded.

23.4 Australia

If you are a consumer under the Australian Consumer Law (ACL): our services come with guarantees that cannot be excluded under the ACL. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy under the ACL that cannot lawfully be excluded. To the extent permitted by section 64A of the ACL, our liability for a failure to comply with a consumer guarantee in relation to services is limited, at our option, to resupplying the services or paying the cost of having the services resupplied. Section 7.1 applies subject to this Section 23.4.

23.5 New Zealand

If you acquire the Service for personal, domestic, or household use, the Consumer Guarantees Act 1993 applies, and nothing in these Terms limits your rights under it. If you acquire the Service for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply.

23.6 Canada

If you reside in Canada, the laws of the province or territory in which you reside may provide you with consumer rights that cannot be waived, and these Terms are subject to those rights. If you reside in Quebec, you acknowledge that you have expressly requested that these Terms and all related documents be drawn up in English, to the extent permitted by applicable law. Les parties ont expressément exigé que la présente convention et tous les documents qui s'y rattachent soient rédigés en anglais, dans la mesure permise par la loi applicable. Section 21 applies to residents of Canada only to the extent permitted by applicable provincial or territorial law.

23.7 Brazil

If you reside in Brazil, nothing in these Terms limits your rights under the Consumer Defense Code (Lei nº 8.078/1990) or the Brazilian Civil Rights Framework for the Internet (Lei nº 12.965/2014). Section 21 does not apply to you, and you may bring claims in the courts of your domicile.

23.8 Japan

If you reside in Japan, nothing in these Terms limits your rights under the Consumer Contract Act (Act No. 61 of 2000), and any clause that would be void under that Act will not apply to you. Where our liability cannot be excluded in full, it is limited to direct and ordinary damages actually incurred by you.

23.9 Republic of Korea

If you reside in the Republic of Korea, nothing in these Terms limits your rights under the Act on the Regulation of Terms and Conditions, the Act on the Consumer Protection in Electronic Commerce, or other mandatory laws, and any clause that would be unfair under those laws does not apply to you.

23.10 India

If you reside in India, nothing in these Terms limits your rights under the Consumer Protection Act, 2019, or the Information Technology Act, 2000, and the rules made under them. Our grievance contact for users in India is support@uhura.ai.

23.11 Other Jurisdictions

If you reside in a jurisdiction not listed above, these Terms apply to the fullest extent permitted by the laws of your jurisdiction, and any mandatory consumer rights of your jurisdiction that cannot be waived are preserved.

24. Export Controls and Sanctions

The Service, including the Apps and any underlying technology, may be subject to U.S. export-control and economic-sanctions laws, including the Export Administration Regulations and the regulations administered by the Office of Foreign Assets Control, as well as the export and import laws of other jurisdictions. You agree to comply with all such laws and represent that you are not located in, under the control of, or a national or resident of any country or territory subject to comprehensive U.S. sanctions, and that you are not on any restricted-party list. You may not export, re-export, transfer, or use the Service in violation of these laws, including for any prohibited end use.

25. Electronic Communications and Notices

25.1 Consent to Electronic Communications

By using the Service, you consent to receive communications from us electronically, including by email, by SMS or push notification where you have enabled them, by in-Service messages, and by postings on the Website, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You may withdraw consent to receive certain electronic communications, but doing so may limit your ability to use the Service. Service-related and legal notices are not marketing communications and may be sent even if you have opted out of marketing.

25.2 Notices to Us

Except as otherwise specified in Section 21, notices to Renterprise must be sent in writing to Renterprise, LLC, Attn: Legal Department, 8 The Green STE A, Dover, DE 19901, United States, with a copy by email to support@uhura.ai. Service of process must be delivered to 8 The Green STE A, Dover, DE 19901, United States.

25.3 Notices to You

We may provide notices to you by email to the address associated with your account, by in-Service notification, by push notification, or by posting on the Website. Notices are deemed received when sent or posted. You are responsible for keeping your contact information current.

26. General Provisions

26.1 Entire Agreement

These Terms, together with the Privacy Policy and any Supplemental Terms, constitute the entire agreement between you and Renterprise regarding the Service and supersede all prior or contemporaneous agreements, communications, and understandings, whether oral or written, regarding the Service.

26.2 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect, except as provided in Section 21.11.

26.3 Assignment

You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent, and any attempted assignment in violation of this Section is void. We may assign or transfer these Terms, in whole or in part, without restriction, including to an affiliate or in connection with a merger, acquisition, reorganization, financing, or sale of all or substantially all of our assets or of the Service. These Terms bind and benefit the parties and their permitted successors and assigns.

26.4 No Waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Renterprise.

26.5 Force Majeure

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, labor disputes, governmental actions, embargoes, internet or telecommunications failures, power outages, cyberattacks, or failures of third-party providers.

26.6 Relationship of the Parties

Nothing in these Terms creates any partnership, joint venture, employment, franchise, fiduciary, or agency relationship between you and Renterprise.

26.7 Third-Party Beneficiaries

Except for App Providers as described in Section 4.6 and the Renterprise Parties as described in Sections 19 and 20, there are no third-party beneficiaries of these Terms.

26.8 Interpretation

Headings are for convenience only and do not affect interpretation. The words "include," "includes," and "including" mean "including without limitation." No rule of construction against the drafting party applies. References to "law" include statutes, regulations, and binding orders of courts and governmental authorities, as amended from time to time.

26.9 Government Users

If you are a U.S. federal government entity, the Service is a "commercial item," "commercial computer software," and "commercial computer software documentation" as those terms are used in the Federal Acquisition Regulation and the Defense Federal Acquisition Regulation Supplement, and is licensed to government users only with the rights set forth in these Terms.

26.10 Survival

The provisions identified in Section 16.4 survive any termination or expiration of these Terms.

27. Contact Information

• Legal entity: Renterprise, LLC, a Delaware limited liability company, doing business as Uhura
• Business address: 8 The Green #4000, Dover, DE 19901, United States
• Legal notices and service of process: 8 The Green STE A, Dover, DE 19901, United States
• Email (support, legal, privacy, and copyright inquiries): support@uhura.ai
• Websites: https://uhura.ai and https://uhura.chat
• These Terms: https://uhura.ai/terms
• Privacy Policy: https://uhura.ai/privacy

© 2026 Renterprise, LLC d/b/a Uhura. All rights reserved.